We are a small business and no shows and cancellations have a big impact on us.

No-shows and last-minute cancellations greatly effect the stability of our business and are unfair to clients on our waitlist as it is too late for us to rebook the spot. 

We understand that sometimes you may need to change your booking, if you cannot make it, you may send a friend or family member in your place and we will happily accommodate them. If this is not possible, we kindly request a minimum 24 hours’ notice, so that we can offer that time slot to another client.

If you are new to Take Off we require a $50 deposit to secure your booking. 

Your deposit will confirm and secure your booking if things change and you give us the 24 hours’ notice period, your deposit will be held for your next booking or refunded.

However, if you don’t provide us with 24 hours’ notice or you fail to turn up for your appointment, your deposit will be forfeited regardless of the reason.

Existing clients who no show or fail to give 24 hours notice of cancellation will require a $50 deposit.

 If you have pre-paid treatments with Take Off and you don’t provide us with 24 hours’ notice or you fail to turn up for your appointment, that treatment will be deducted in its entirety from your plan/membership.

If it is outside of our business hours please send us a text message (by responding to your reminder text) rather than calling and leaving a voicemail as they cannot be checked remotely. 

If you do not wish to pay a booking fee you are more than welcome to try your luck on the day, with whichever therapist is available – but please keep in mind that we are unable to allocate a specific therapist or time slot for you in advance.

We are grateful for your business, and continued support as we try to keep things fair for all of our clients